Can I ask to see the data stored on my account?

Yes. Start from Account > Help > Privacy Request or email privacy@viva138.fun if you cannot log in. We verify your identity first, then provide the account data we can share under applicable rules.

Reference

Privacy Policy for Your viva138 Account

Live Roulette, Aztec Gems and Basketball Betting all sit behind one account, so this Privacy Policy explains how we handle your login, device, wallet, and session records before…

Account data scopeDANA OVO GoPay QRISCookie choicesSecurity request path

Explore The Lobby Read FAQ

Four Wallet Signals in Our Privacy Policy

viva138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy terms help you decide whether to join, and we write this policy around the steps you actually take: creating a username, verifying your contact detail, entering the lobby, and using DANA, OVO, GoPay or QRIS. When a wallet action is recorded, we store only

1
the details needed to confirm the transaction, protect the account, and answer your privacy request later. We do not sell your account data. We may share limited records with payment processors, security tools, or support staff when needed to run the service, trace abuse, or meet
2
a lawful request. Account access and eligibility depend on local law and are available only where local law permits. If a privacy rule changes, we update this page and mark the current version in your account area.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Three Privacy Policy Contact Paths

Fast privacy answers matter when your account, wallet, or device data is involved.

DATA PRACTICE

Six Privacy Controls Around Your Data

A useful Privacy Policy should show how records move, not just name broad categories.

Account data handling

Your username, contact detail, password status, and verification steps are stored apart from game session records.

Wallet record scope

For DANA, OVO, GoPay, and QRIS, we record transaction time, reference code, account match, and status.

Cookie and device choices

Cookies help keep you signed in, remember language settings, and detect unusual access.

Active device checks

Go to Account > Security > Active devices to see recent access points.

Retention and deletion

Some records can be deleted after verification; others must be kept for security, wallet reconciliation, or lawful duties.

Correction requests

If your email, phone number, or wallet label is wrong, contact us before making another transaction.

Privacy Policy Questions Before You Join

These answers cover the privacy points we hear before you open an account: what we collect, why wallet records are kept, how cookies work, and how you can ask for access or correction. They are written for Indonesia account use with DANA, OVO, GoPay, and QRIS in mind. For a request tied to your own record, contact us through the verified paths above so we can confirm identity safely.

We collect your username, password status, contact detail, registration time, device signal, and security checks. If you add a wallet action later, related DANA, OVO, GoPay, or QRIS references are linked to your account.

Payment records help us match deposits, check withdrawal requests, and answer disputes without exposing more data than needed. We store reference codes, time stamps, status, and account match details for DANA, OVO, GoPay, and QRIS.

Yes. Start from Account > Help > Privacy Request or email [email protected] if you cannot log in. We verify your identity first, then provide the account data we can share under applicable rules.

Send the correction request through live chat, email, or the account privacy form. We will confirm your identity, check recent wallet activity, and update the field when the change does not affect security checks.

We use cookies for login sessions, language choice, security alerts, and basic site measurement. You can clear site data in your browser settings, but you may need to log in again afterward.

We share limited data only when needed for payment processing, account security, support handling, or lawful requests. For example, a QRIS processor may need a transaction reference, not your full account history.

You can request deletion through the privacy contact paths. Some records may need to remain for wallet reconciliation, fraud prevention, dispute handling, or lawful duties, and we will explain what can and cannot be removed.

Privacy Policy for Your viva138 Account

Three Privacy Policy Contact Paths

Six Privacy Controls Around Your Data

Account data handling

Wallet record scope

Cookie and device choices

Active device checks

Retention and deletion

Correction requests

Privacy Policy Questions Before You Join

01 What data does viva138 collect when I create an account?

02 Why does the Privacy Policy mention payment records?

03 Can I ask to see the data stored on my account?

04 How do I correct my email, phone, or wallet detail?

05 What cookies does viva138 use on my device?

06 Does viva138 share my data with outside parties?

07 Can I delete my account data completely?

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