Reference

viva138 Terms for Your Account

These terms set the rules for your account, your access to the lobby, and the way we handle actions tied to DANA, OVO, GoPay, and QRIS in Indonesia…

DANA-linked stepsOVO checksGoPay matchQRIS access

Explore The Lobby Read FAQ

How These Terms Apply

viva138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply only where local law permits our service, and they cover account creation, access, content use, and any request that touches your profile or payment trail. If the name on your account does not match the name used with DANA, OVO, GoPay, or QRIS,

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we may pause the action until you correct it. That step protects you and keeps the record clean when a request is checked later. When we update a clause, we post the new date on the page and continued use means you agree to the current
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text. If you stop agreeing, close the session and send a request through support so we can handle it under the current rule set. The same standard applies whether you join from desktop or a mobile browser.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TALK TO US

Where to Ask About Terms

If a clause feels unclear, ask before you act. Our live chat runs 08:00-23:00 WIB every day, WhatsApp keeps a written trail for short follow-ups, and…

DATA AND ACCESS

How We Handle Your Data

We keep this policy area practical: data stays limited to what we need for login, verification, support, and legal records.

Data use

We only use account data for login, identity checks, request handling, and required records.

Cookie control

Our cookies keep your session stable across Android Chrome, iPhone Safari, and desktop.

Account security

Protect your profile by using a unique password and keeping your phone number current.

Record retention

We keep logs, consent records, and change requests only for as long as we need them for service checks, dispute…

Change requests

If your name, number, or payment account changes, send the request from the registered contact channel and attach the matching…

Contact route

For anything in this policy area, reach us through live chat, WhatsApp, or email.

Questions About Access and Rights

Use these answers to check the main rules before you continue. They cover local-law access, version changes, data requests, name matching, retention, and correction steps. If your case is unusual, send it through live chat or email so we can point you to the clause that controls the next step. We answer from the current text on this page, not from older drafts.

No. Access depends on local law and is available only where local law permits. If the rules in your region change, we may block or close the account path until it is allowed again.

The active version is the one on this page when you open the account or continue using it. If we update a clause, we change the posted date and keep the new text in force after publication.

Yes. Send the request through live chat or email, and we will confirm your identity before sharing what we can release. Some records stay with us when legal duties or dispute handling require it.

We may pause the request until the names match. That check helps us protect the account and keep the trail clear, especially when you ask for a balance action or a profile change.

We keep account logs, cookie records, and change history only for the period needed for service, security, and legal duties. When that period ends, we remove or anonymise fields where the law allows.

Contact us from the registered phone or email, explain the change you want, and attach matching details. We will check the account, confirm the request, and tell you what can be changed.

viva138 Terms for Your Account

Where to Ask About Terms

How We Handle Your Data

Data use

Cookie control

Account security

Record retention

Change requests

Contact route

Questions About Access and Rights

01 Can I open an account if local law does not allow it?

02 How do I know which terms version applies?

03 Can I ask for my account data?

04 What if my profile name does not match DANA, OVO, GoPay, or QRIS?

05 How long do you keep my records?

06 How do I ask for a correction or closure?

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